Customer And Employee Research In The Home Services Industry

What are customers saying about your services?

What are employees saying about your work environment?

In just the past 15 months, we have collected feedback from over 
  • 4,000 home services customers
  • 400 home services employees
Two Key Takeaways:
1. Home services customers expect service that is faster and high-quality.
2. Home services employees expect training and tools for on-the-job success. 
Two Diligence Insights Help You Meet And Exceed These Expectations.
Two Diligence Approach

1. We deploy technology to quickly connect with your customers and employees for feedback data on their real experience and engagement.

2. We convert the experience and engagement data into actionable recommendations that trades companies implement to optimize customer experience and employee engagement.

Benefits

Your key people are your employees and customers.  The quality of your employee and customer engagement determines how well you meet their expectations.  

We focus on your Quality of People scores, such as customer net promoter scores and employee satisfaction levels, to determine areas of opportunity.  Our research-lite approach and technology solutions help you quickly understand and optimize your Q of P scores. 

Revenue growth is a key benefit of optimized Q of P scores.

Are you acquiring home services companies?  

Two Diligence assists within the buying process.

 

Strategy

List of Companies
Market reporting using proprietary tool.

Valuation Analysis

Letter of Intent

Due Diligence
Analysis of customer experience and employee engagement.

Close

We have a combined 50+ years of consulting experience across service industries. Our focus is on customer and employee experience within the home services industry.